In a strategic move aimed at accelerating growth and cementing its position as a leader in AI-powered customer experience, Yellow.ai has proudly announced Puneet Arora as its new global president.
With this appointment, Yellow.ai aims to further its mission of delivering exceptional customer experiences through innovative AI technology across diverse markets, including North America, India, Asia-Pacific, Europe, the Middle East, Latin America, and Africa.
CEO and co-founder of Yellow.ai, Raghu Ravinutala, expressed enthusiasm for Puneet's appointment, highlighting the company's vision to revolutionise the customer experience landscape.
Puneet, who will be based in San Francisco, is tasked with leading and scaling the go-to-market teams, driving sales, marketing, partnerships, and customer success efforts to propel Yellow.ai's growth trajectory.
Puneet brings over 25 years of expertise in scaling SaaS organisations, making him well-suited to navigate Yellow.ai through its next phase of expansion.
His extensive experience in the contact centre sector and proven track record in establishing and expanding high-velocity SaaS organisations position him as a valuable addition to Yellow.ai's leadership team.
This appointment underscores Yellow.ai's commitment to building a strong senior leadership team, following recent additions across engineering and go-to-market functions.
As Yellow.ai continues to innovate and expand its global footprint, Puneet's leadership will play a pivotal role in driving the company's growth and solidifying its position as a frontrunner in the customer experience automation space.
