Almonds Ai Chief Customer Officer role puts experience at the centre

Almonds Ai Chief Customer Officer Arpit Agarwal will align global teams around a unified customer first vision across loyalty programmes tech solutions and on ground experiences.

In a market where loyalty, rewards and last mile engagement are increasingly data driven, the companies that stand out are often those that remember there is a human on the other side of every dashboard. Almonds Ai is leaning into that belief by formalising a role that sits above individual products and campaigns. The promotion of Arpit Agarwal as Almonds Ai Chief Customer Officer is designed to turn customer centricity from a talking point into an operating system.

Almonds Ai, which specialises in channel loyalty, rewards and solutions, has elevated Agarwal after more than seven years with the company. During this time he has served as vice president for business solutions, helping drive enterprise revenue, shape technology led offerings and, importantly, build long term client relationships.

What experience does Arpit Agarwal bring into the new role

Agarwal has over fifteen years of experience in last mile marketing, loyalty and rewards engagements and technology centric businesses. Before joining Almonds Ai, he worked with well known organisations such as NDTV, Netcore and Paytm, giving him exposure to both media and digital product environments.

Inside Almonds Ai, he has been closely involved in designing solutions that help brands incentivise and understand their channels, from retailers and distributors to frontline partners. That combination of commercial, technological and relationship skills sets the context for his move into a role that cuts horizontally across the company.

What does a chief customer officer do at Almonds Ai

As chief customer officer, Agarwal will be responsible for aligning the entire organisation around a single customer first strategy. That means ensuring that every interaction, whether through technology interfaces, service touchpoints, product features, communications or on ground programmes, feels consistent, meaningful and outcome driven for clients.

In practical terms, this involves

Bringing product, sales, technology and service teams onto a shared understanding of customer needs
Using insight and feedback loops to refine offerings and experiences
Setting standards for how success is defined beyond short term metrics

The elevation signals that Almonds Ai wants customer experience to be treated as a core discipline rather than a support function.

How do the founders describe Arpit leadership

Co founders Abhinav Jain and Apurv Jain describe Agarwal as a leader who has risen through trust rather than title. They point to years of work grounded in doing what is right for the customer, rather than chasing the easiest short term win. His promotion, they say, is both recognition of that impact and a reinforcement of the belief that leadership is built over time.

They highlight qualities such as heart, honesty and clarity in his approach to the customer ecosystem, framing these as exactly the attributes they want to shape the company future. It is a way of signalling internally that the path to senior roles runs through sustained commitment to client outcomes.

How does Arpit see the next chapter for Almonds Ai

In his first comments as chief customer officer, Agarwal emphasises that Almonds Ai has always believed sustainable growth comes from deeply understanding customers and designing around their real challenges. He positions his mandate as strengthening that foundation, making sure that every experience, decision and innovation creates meaningful value.

He also speaks of building a more connected, insight led and customer obsessed future for the company. That phrasing suggests a push to tighten feedback cycles between markets and product teams and to ensure that learnings from one client or geography can unlock better outcomes elsewhere.

By elevating an internal leader with a track record in solutions, relationships and last mile engagement, and giving him a mandate that spans markets and functions, Almonds Ai is betting that the Almonds Ai Chief Customer Officer role can turn customer centric language into daily practice and, in the process, anchor its next phase of global growth.

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