Shipsy Chief Customer Officer role goes to Servo Sawhney

Logistics technology platform Shipsy has strengthened its leadership bench with a senior appointment aimed at helping customers unlock greater value from artificial intelligence across their supply chains. The Shipsy Chief Customer Officer role has been assigned to Servo Sawhney, who joins the company with more than 20 years of experience in customer success and enterprise transformation.

Sawhney’s appointment is positioned as a signal of Shipsy’s intent to help businesses move toward an autonomous supply chain vision while ensuring that technology investments translate into measurable business impact. His background spans customer success, go to market strategy and large scale transformation programmes, including work with some of Indias biggest software as a service companies such as HighRadius.

In his new role, Sawhney will work closely with supply chain leaders to help them envision, design and execute their AI transformation roadmaps. Shipsy highlighted that one of the largest challenges enterprises face with AI based technology partners is translating complex capability into solutions that are rooted in specific business problems and deliver clear value realisation.

Sawhney is expected to focus on bridging that gap by turning advanced technology into tangible outcomes for operations and leadership teams.

Shipsy serves more than 150 customers globally across logistics intensive sectors. The company said Sawhney’s track record in managing complex transformations for large enterprises, including Fortune 500 organisations, will be key to helping clients maximise returns from logistics technology investments.

He will work closely with Shipsy’s product and engineering teams to ensure that customer feedback and practical challenges are integrated into product evolution. A core part of this collaboration will be helping organisations orchestrate their digital workforce, moving them toward what Shipsy describes as an agentic future in which AI agents work alongside human teams.

Co founder and CEO Soham Chokshi said the company is committed to building this agentic future for its customers and recognises that successful transformation depends on close partnership with customer organisations. He noted that understanding where value can be unlocked and how growth can be supported is central to the Chief Customer Officer mandate. Chokshi expressed confidence that Sawhney will play a critical role as Shipsy gears up for its next phase of growth.

For existing and potential customers, the new role is intended to provide a clear point of ownership for value realisation, especially as AI becomes more deeply embedded in supply chain operations. The focus on customer outcomes suggests that implementations will be evaluated not only on technical success but also on metrics such as efficiency, cost, service levels and resilience.

The appointment follows Shipsy’s recently announced partnership with Tech Mahindra, which works with leading retail, consumer goods and logistics companies worldwide. That collaboration is aimed at helping global supply chain leaders build AI native capabilities, and Sawhney’s arrival adds another layer of customer centric focus to these efforts.

Together, the leadership change and strategic partnerships indicate a broader push by Shipsy to position itself as a long term partner for enterprises seeking to modernise logistics with AI at scale.

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